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Stay 宿 · Stop H01

チェックイン

Checking in to a hotel in Japanese

You've arrived at your business hotel in Osaka, and the front desk is waiting. Check in, give your booking name, and hand over your passport.

  • 梅田 · Set in Umeda, Osaka
  • 6-minute lesson
  • Free in the app

Phrases

チェックインをおねがいします

chekkuin o onegaishimasu

I'd like to check in, please.

Say it with a smile as you walk up to the desk. That's all you need to get started.

チェックインをchekkuin o · check-in (object)お願いしますonegaishimasu · please

よやくしています

yoyaku shite imasu

I have a reservation.

予約 (yoyaku) = reservation. Works for hotels, restaurants and tours.

予約してyoyaku shite · made a reservationいますimasu · (I) have

スミスのなまえでよやくしています

Sumisu no namae de yoyaku shite imasu

I have a reservation under Smith.

Swap in your own name. Staff will often say it back as スミス様 (Smith-sama).

Pattern: 〜の名前で予約しています

スミスのSumisu no · Smith's名前でnamae de · under the name予約してyoyaku shite · made a reservationいますimasu · (I) have

pasupooto desu

Here's my passport.

Hand it over with both hands for extra politeness.

Literally: It's my passport.

パスポートpasupooto · passportですdesu · it is

チェックアウトはなんじですか？

chekkuauto wa nanji desu ka?

What time is check-out?

Check-out is often 10 or 11 a.m. Ask now so there are no surprises.

チェックアウトはchekkuauto wa · check-out (topic)何時nanji · what timeですかdesu ka · is it?

What you’ll hear

Staff talk fast. Here’s what they are likely to say at this stop, and a good answer.

goyoyaku no onamae o ukagaemasu ka?

May I have the name on the reservation?

The front desk clerk looking up your booking.

You

Sumisu desu

It's Smith.

pasupooto o haiken shite mo yoroshii desu ka?

May I see your passport?

Hotels must check foreign guests' passports at check-in.

You

hai, douzo

Sure, here you go.

chekkuin wa sanji kara de gozaimasu.

Check-in starts at 3:00.

You've arrived early and your room isn't ready yet.

You

nimotsu o azukatte moraemasu ka?

Could you keep my luggage?

Culture tip

Passport at the Desk

By law, hotels in Japan must record passport details for foreign guests without an address in Japan, and they usually make a copy. Keep it handy when you arrive. Check-in is often from 3 p.m., but most hotels will hold your bags if you're early.

“A hotel in Japan may ask to copy your passport at check-in.”

Practice scene

Checking In in Osaka

The front desk of a business hotel in Umeda. You booked online under the name Smith.

Ms. Kobayashi · Front desk

  1. irasshaimase.

    Welcome.

  2. Your turn: Say you'd like to check in.

    chekkuin o onegaishimasu

    I'd like to check in, please.

  3. goyoyaku wa gozaimasu ka?

    Do you have a reservation?

  4. Your turn: Say you have a reservation under the name Smith.

    Sumisu no namae de yoyaku shite imasu

    I have a reservation under Smith.

  5. Sumisu-sama desu ne. pasupooto o onegaishimasu.

    Smith, yes. Your passport, please.

  6. Your turn: Hand over your passport.

    pasupooto desu

    Here's my passport.

  7. oheya wa gokai de gozaimasu. kochira ga kaado kii desu.

    Your room is on the 5th floor. Here's your key card.

Phrases from Ekiben content v3