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Stay 宿 · Stop H02

お願いとトラブル

Hotel requests and problems in Japanese

A snowy night in Sapporo, and something in your room isn't working. Time to call the front desk. Ask for help with luggage, Wi-Fi, hot water and extra towels.

  • 札幌 · Set in Sapporo
  • 6-minute lesson
  • With Ekiben Pass

Phrases

にもつをあずかってもらえますか？

nimotsu o azukatte moraemasu ka?

Could you keep my luggage?

Most hotels will hold your bags before check-in or after check-out.

荷物をnimotsu o · luggage (object)預かってazukatte · keep (for me)もらえますかmoraemasu ka · could you?

ワイファイのパスワードをおしえてください

waifai no pasuwaado o oshiete kudasai

Could I have the Wi-Fi password?

The password is often printed on your key card holder or on a card in the room.

Literally: Please tell me the Wi-Fi password.

Wi-Fiのwaifai no · Wi-Fi'sパスワードをpasuwaado o · password (object)教えてoshiete · tell / show (me)くださいkudasai · please (do)

おゆがでません

oyu ga demasen

There's no hot water.

お湯 (oyu) = hot water. Cold water is 水 (mizu).

Literally: Hot water doesn't come out.

お湯がoyu ga · hot water (subject)出ませんdemasen · doesn't come out

タオルをもういちまいもらえますか？

taoru o mou ichimai moraemasu ka?

Could I have one more towel?

枚 counts flat things, so you can swap in 毛布 (moufu, blanket) too.

Pattern: 〜をもう一枚もらえますか？

タオルをtaoru o · towel (object)もう一枚mou ichimai · one more (sheet)もらえますかmoraemasu ka · can I get?

eakon ga tsukimasen

The air conditioner won't turn on.

Swap in テレビ (terebi, TV) or 電気 (denki, the lights).

エアコンがeakon ga · air conditioner (subject)つきませんtsukimasen · won't turn on

What you’ll hear

Staff talk fast. Here’s what they are likely to say at this stop, and a good answer.

sugu ni sutaffu ga oheya ni ukagaimasu.

Someone will come to your room right away.

The front desk responding to a problem in your room.

You

arigatou gozaimasu. onegaishimasu.

Thank you. Please do.

onimotsu wa oikutsu desu ka?

How many bags do you have?

Staff asking before they store your luggage.

You

futatsu desu

Two.

Culture tip

The Card Key Slot

Lights or AC not working? Many Japanese hotel rooms have a slot by the door. Put your card key in it to turn on the power. When you take it out to leave, the power switches off after a moment.

“If the lights in your hotel room won't turn on, check for a card key slot by the door.”

Practise scene

No Hot Water

A snowy night at a hotel in Sapporo. The shower won't get hot, so you call the front desk.

Mr. Suzuki · Front desk (phone)

  1. hai, furonto de gozaimasu.

    Front desk, how may I help?

  2. Your turn: Tell him there's no hot water.

    oyu ga demasen

    There's no hot water.

  3. taihen moushiwake gozaimasen. sugu ni kakunin itashimasu.

    We're terribly sorry. We'll check right away.

  4. Your turn: While you're at it, ask for one more towel.

    taoru o mou ichimai moraemasu ka?

    Could I have one more towel?

  5. kashikomarimashita. sugu ni omochishimasu.

    Certainly. We'll bring one right up.

  6. Your turn: One more thing: ask for the Wi-Fi password.

    waifai no pasuwaado o oshiete kudasai

    Could I have the Wi-Fi password?

  7. pasuwaado wa, kaado kii no keesu ni kaite arimasu.

    The password is written on your key card holder.

Phrases from Ekiben content v3